1. Select the product.
2. Enter Puzzles & Survival Server + ID + User Name
3. Check out and select your payment method.
4. Upon successful payment, the candies will be sent to your Puzzles & Survival account directly.

1. Log into the game
2. Click the “More” icon in the bottom right corner, choose “Settings” and then “Account”/ "Manage Char"
3. The Server + ID + User Name will be displayed on the top.

1. If you entered an existing account and the item has been delivered, then we request you to please be more cautious next time while inputting game player ID. Please unclick the "Remember Me" box below the user Game player ID and clear your browser's cache details to prevent this happen in the future.
2. If you entered a non-existent account and the item has not been successfully delivered, then please create a new ticket and send us a message to provide the correct game player ID, and we will assist you.

1.If you make multiple purchases in a single day using the same bank card, it may trigger the bank's limit, resulting in the message "Transaction failed at issuer end due to risk control. "Please try again after 24 hours or use a different payment method. Thank you for your understanding and support.
2. If you encounter the message "Provider failed to process" please contact your bank for assistance.